Legal

Terms & Conditions

Please read these terms carefully before using the Cosmo Casino platform. Last updated: June 2025.

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Important Notice: These Terms and Conditions constitute a legally binding agreement between you and Cosmo Casino. By creating an account or placing a bet, you agree to these terms. These terms apply to all New Zealand players. You must be 18 years or older to use this service.

1. Acceptance of Terms

By accessing or using the Cosmo Casino platform ("the Platform"), you confirm that you are at least 18 years of age, are a resident of New Zealand, and agree to be bound by these Terms and Conditions. If you do not accept these terms, please do not use the Platform. We reserve the right to update these Terms at any time, and continued use of the Platform constitutes acceptance of any revised Terms.

2. Eligibility & Registration

To register an account with Cosmo Casino, you must: (a) be at least 18 years of age; (b) be a legal resident of New Zealand; (c) provide accurate and truthful personal information during registration; (d) not be a previously excluded player or self-excluded individual. One account per person, household, IP address, and device is permitted. Duplicate accounts will be closed and any associated bonuses forfeited.

3. Account Security

You are solely responsible for maintaining the confidentiality of your username and password. Cosmo Casino will never ask you to disclose your password. You must notify us immediately if you suspect any unauthorised use of your account. We cannot be held liable for losses arising from unauthorised account access due to your failure to maintain account security.

4. Deposits & Withdrawals

All deposits and withdrawals are processed in New Zealand Dollars (NZD). Minimum deposit amounts and payment method availability may vary. Withdrawals are subject to identity verification (KYC) procedures in accordance with New Zealand anti-money laundering regulations. We reserve the right to conduct enhanced due diligence checks before processing withdrawals. Processing times vary by payment method: e-wallets within 24 hours; bank transfers within 3-5 business days.

5. Bonuses & Promotions

All bonuses and promotional offers are subject to specific wagering requirements, time limits, and game restrictions as stated in the individual offer terms. Bonus abuse or exploitation of promotional offers will result in account suspension and forfeiture of winnings. Cosmo Casino reserves the right to modify or discontinue any promotion at any time. Bonuses are intended for genuine recreational players only and may not be claimed by players who use automated software or betting strategies designed to exploit bonuses.

6. Responsible Gambling

Cosmo Casino is committed to responsible gambling. We provide tools including deposit limits, loss limits, session time reminders, cooling-off periods, and self-exclusion options. If you believe you have a problem with gambling, we strongly encourage you to use these tools and seek assistance from the New Zealand Problem Gambling Foundation at 0800 654 655 or pgf.nz. Players who self-exclude will not be permitted to create new accounts.

7. Fair Play & Game Rules

All games on the Cosmo Casino platform use a certified Random Number Generator (RNG) that has been independently audited by eCOGRA or equivalent certification body to ensure fair outcomes. Return-to-Player (RTP) percentages are publicly available for all games. The use of third-party software, bots, scripts, or any automated systems to gain an unfair advantage is strictly prohibited and will result in immediate account termination.

8. Intellectual Property

All content on the Cosmo Casino platform, including but not limited to software, graphics, game assets, logos, trademarks, and text, is the exclusive property of Cosmo Casino or its licensors. You may not reproduce, distribute, modify, create derivative works from, or use any content from the Platform without prior written authorisation from Cosmo Casino.

9. Limitation of Liability

To the maximum extent permitted by New Zealand law, Cosmo Casino shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising from your use of the Platform. Our total liability to you for any claim shall not exceed the total funds held in your account at the time of the dispute.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of New Zealand. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the New Zealand courts. Cosmo Casino operates in compliance with the Gambling Act 2003 (New Zealand) and all applicable regulations.

11. Privacy Policy

Cosmo Casino collects and processes personal data in accordance with the New Zealand Privacy Act 2020. We collect information to verify your identity, process transactions, prevent fraud, and improve our services. Your data will not be sold to third parties. You may request access to your personal data at any time by contacting our support team. Please refer to our full Privacy Policy for comprehensive information on how we handle your data.

12. Changes to These Terms

Cosmo Casino reserves the right to amend these Terms and Conditions at any time. Material changes will be communicated via email or on-site notification at least 7 days prior to taking effect. Continued use of the Platform after such notice constitutes acceptance of the amended Terms. It is your responsibility to review these Terms periodically.

For questions about these Terms, please contact our support team. Cosmo Casino is committed to operating transparently and fairly for all New Zealand players.